Privacy policy

Effective Date: 10th of October 2024


Kazi Yetu US (hereinafter as “Kazi Yetu,” “we,” “us,” or “our”) respects individual privacy and is committed to protecting the personal information of its website users and shoppers (“user,” “you,” or “your”). In this Privacy Policy (“Policy”), we inform you about the handling of your personal information when using our website, including shopping from the online store section. 

By accessing our website and shopping our products, you agree to how we handle your information as described in this Policy. If you do not agree with this Policy, you must immediately stop using our website.  


1. Why You Need This Policy

This Policy lets you know how we look after your personal information when you visit our website, interact with the content, and/or shop with us. It also describes the rights you have under applicable laws. 


2. Meaning Of Personal Information

Personal information refers to any information we collect that is able to identify a natural person. This may include a name, email address, device IP Address, billing address, and location. 

If any information is unable to identify a natural person, we refer to it as non-personal, de-identified, anonymized, or aggregated information. 


3. What Information We Collect 

We collect the information needed to facilitate our services, including receiving your orders, processing your payments, communicating with you, and delivering your order, as well as complying with the law. The information we collect may include the following categories:

  • Registration and profile information. We collect the information you submit when you create an account with us. This may include your name, email address, and password. You may provide additional information in your profile. This includes your shipping address containing your phone number, company name, house address, etc. 
  • Contact information. We collect contact information such as your email address and phone number across the website. This may include when you register, subscribe to our mailing list, contact us, and provide your order information. 
  • Order information. We collect the details of your order, including the item purchased, quantity, order note, shipping address, order history, and payment method used. This information may include your home address, location, time zone, and similar information. 
  • Payment and billing information. We collect your payment method information to enable us to process payments for your orders. This may include (where applicable) the card number, name, security code, expiry date, and billing address. Your payment method information is not stored in our database. The payment page is handled by Stripe directly as a trusted third-party payment processor. 
  • Information from your content. We may collect any information you include in your order notes, comments, feedback, and media you submit to us. 
  • Transaction information. We automatically log the details of transaction. This may include the amount paid, payment method used, time and date of payment, and item purchased. 
  • Cookie information. We use cookies, beacons, and similar tracking tools to automatically collect certain non-personal information, including your device properties (IP Address, geolocation, browser type, operating system, etc.), your actions on our website, the errors you encounter, and similar information. We collect this information anonymously when you first access our website or use some of the features. Please learn more about cookies, including opting out, in section 7 of this Policy.  

 

4. How We Collect Information

As highlighted, we may collect the information described above: 

  1. directly from your submission (such as when you fill out our forms);
  2. automatically through cookies, pixels, and similar technologies and third-party tools; and 
  3. from certain third parties (such as when Stripe provides us with transaction information, including payer name, service/product purchased, amount paid, billing information, payment method used, transaction ID, etc.). 


Please note that you are under no obligation to provide us with any information when you use our website and purchase from us. However, we are unable to provide our service without the required information (for example, we are unable to pack and send an order if you do not specify the item, provide your shipping address, pay for the item, or any other service that depends on the information). 


5. Why We Collect Information

We collect your information to provide you with the best possible experience while using our website and services. We use the information we collect for the following purposes:

  • To process and fulfill orders. We collect your personal and payment information to process your orders, complete transactions, and deliver products to your specified address. We also use this information to provide order confirmations, shipping updates, and handle any returns or exchanges.
  • To improve and personalize your experience. We use cookies and tracking tools to remember your preferences, improve our website’s functionality, and tailor content based on your browsing behavior. Personalized recommendations, offers, and promotions may be provided based on your previous interactions with our website and products.
  • To communicate with you. We use your contact information to send you important updates about your orders, transactions, and account. If you subscribe to our mailing list, we may also send you promotional emails, newsletters, or special offers about our products and services to your submitted email address. You can unsubscribe from these communications at any time using the unsubscribe instructions in any of the emails we send to you.
  • To enhance website performance. Technical data, such as your device information and usage patterns, helps us monitor website performance, fix issues, and optimize your browsing experience. We use analytics to understand how users engage with our website and make improvements to our content, layout, and navigation.
  • For security and fraud prevention. We collect and use information such as IP addresses, payment details, and transaction history to detect, prevent, and respond to fraudulent activities and security threats. This helps protect both our business and our users from unauthorized access and harmful behavior.
  • To comply with legal obligations. We may need to collect and retain certain information to comply with legal and regulatory requirements, including tax reporting, accounting, and compliance with consumer protection laws. In some cases, we may also be required to share certain information with authorities if required by law.
  • To improve our services. We analyze the information we collect, including user feedback, to identify trends, develop new features, and improve the quality of our products and services. This allows us to provide better support, faster delivery, and an overall enhanced customer experience.


6. How We May Share Personal Information

We are committed to safeguarding your privacy. However, in order to provide our services efficiently, we may need to share your personal information with trusted third parties. We only share your information in the following circumstances:

  • Service providers. We work with third-party service providers to help us with essential business functions such as payment processing, shipping and delivery, website hosting and IT services, data storage services, communications, marketing, etc. 

These service providers only have access to the personal information necessary to perform their functions and are contractually obligated to protect your data and use it only for the purposes specified by us.

Some of our service providers may include Shopify, Google, Stripe, and Facebook. 

  • Advertising and analytics partners. We may share certain information with advertising partners (e.g., Google Ads, Facebook Pixel) and analytics services (e.g., Google Analytics) to improve our marketing efforts, display personalized ads, and understand how users engage with our website. This may include de-identified or aggregated information, such as your browsing behavior, interests, and interaction with our website.
  • Business transfers. In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant third parties as part of the transaction. In such cases, we will ensure that any entity acquiring your information honors the commitments we have made to you under this Policy.
  • Legal requirements and compliance. We may disclose your personal information if required by law or in response to valid legal processes, such as (i) compliance with legal obligations or court orders; (ii) requests from government authorities, regulatory bodies, or law enforcement agencies; and (iii) protecting our rights, property, or the safety of our users, employees, or the public.
  • Social media and public forums. If you choose to engage with us on social media platforms or post content (e.g., reviews, comments) on public forums on our website, any personal information you voluntarily share may be accessible to other users and the general public. We encourage you to use caution when disclosing personal information in public forums.
  • With your consent. In any other instances where we may need to share your personal information, we will obtain your consent before doing so. This might include sharing your details with partners for special promotions, collaborations, or events.


7. Cookies And Tracking 

  1. Cookies and similar technologies 

Cookies are stored on your device when you use our website. Cookies are small text files that are stored on your hard drive in relation to the browser you are using and which provide the party setting the cookie (in this case, us) with certain information. Cookies cannot execute programs or transmit viruses to your device. They are used to make the website as a whole more user-friendly and effective.

We use session cookies for the operation of our website. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognized when you return to the website. The session cookies are deleted when you close the browser. 

We use the following types of cookies for the following purposes:

  • Strictly necessary cookies, which are responsible for many website features to work (for example, navigation, content hosting, security, etc.). These cookies cannot be turned off or deleted. 
  • Analytics cookies, which are used to understand how our website visitors interact with our website. These cookies are used to gather the analytics information we collect when you access the website. 
  • Marketing cookies, which are set by our marketing third parties for retargeting and display of relevant ads on our website and across the internet. 
  • Functional cookies, which enable our website to offer additional settings and give you more settings and control. 

You have an option to manage our use of cookies. You can manage your cookie preference by using the Avada cookie consent banner on our website to toggle on/off each type of cookie. You can also control cookies from your device’s browser privacy settings area. However, please be aware that if you prevent the storage of cookies, you may not be able to use this website to its full extent.


  1. Third-party tracking tools

Cookies are also used in connection with the use of Google Analytics and etracker. These are third-party tracking tools that we use to analyze the traffic on our website. Aside from blocking analytics cookies, you can opt out of analytics from these tools by using their opt-out tools (for example, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on on your browser). 


8. Interest-Based Advertising 

We may work with Google, Facebook, and other social media advertising platforms to market our products and services on their platform and across the internet. These parties may set cookies and similar technologies on our website to gather anonymous user behaviors. We may also share with them the analytics we have. They may then combine the information with those they have gathered across other platforms and use it to display advertisements that are relevant to your behaviors. 

As with cookies, you can opt out of interest-based advertising and ad retargeting. 

  • You can visit Google’s Ad Settings to adjust your preference or opt out of personalized ads from Google. 
  • You can adjust Facebook’s ad preference here. 
  • You can also block analytics and marketing cookies. 


9. How We Secure Your Information

We secure our website and other systems by technical and organizational measures against loss, destruction, access, modifications, or distribution of your information by unauthorized persons. You should always keep your access information confidential and close browser window when you have finished communicating with us, especially if you share your device with others. 

The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. 


10. How Long We Retain Personal Information

We will only retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your personal information, and the purposes for which we process your personal information.

If you request that we delete your account information, we may retain your information for 30 days before deleting it. We may retain information regarding your transactions for longer periods to comply with the law and facilitate refunds or disputes. 

 

11. The International Transfer Of Your Information 

We may transfer personal information about you from the US to the EU where our branch is and to other locations where our third-party service providers operate from. These locations may have laws different from the ones in the US. However, any transfer of your information will be done with applicable safeguards in place as required by law. 


12. Your Privacy Rights 

You have the following rights concerning our use of your information: 

  • Right to access. You can request to access the information we collect, use, share, and disclose about you in a machine-readable format. You can also request that we transfer your information to another service provider. You can contact us to exercise this right. 
  • Right to correct or update. If any information we have about you is inaccurate, you can request to correct it. You can edit your shipping address under your account at any time. 
  • Right to delete. You can request to delete your information from our database at any time. You can delete your shipping address and other information from your account area. To delete your account, please message us at hello@kazi-yetu.com. The deletion of your information is subject to our retention policy in section 10 above. 
  • Right to withdraw consent. If we are processing your information based on your consent, you can withdraw your consent at any time (for example, you can unsubscribe from marketing emails at any time by using the unsubscribe link at the bottom of any of our emails). 


13. Do Not Track (DNT)

Some browsers offer a "Do Not Track" (DNT) feature that allows you to automatically signal your preferences regarding online tracking. At this time, our website does not respond to DNT signals. However, you may opt out of interest-based advertising as outlined in section 8 above.  


14. Children’s Privacy 

Our website and services are not targeted at anyone under the age of 13 (children). We do not knowingly collect personal information from children unless they demonstrate that they have verifiable approval from their parents or guardians. 

If you are a parent or legal guardian and are aware that your child has provided us with personal information, please contact us at hello@kazi-yetu.com. If we are aware that we have collected personal information from a child without parental verification, we take steps to remove that information from our servers. 


15. Third-Party Links

Our website may contain links to other websites or services that we do not operate. These third-party sites have their own privacy policies, and we are not responsible for how they collect, use, or share your information. 

We encourage you to review the privacy policies of any third-party sites you visit to understand their practices. Please note that we do not control these websites and are not responsible for their content or activities.


16. California Privacy Rights 

If you are a California resident, you are entitled to additional privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). 


  1. Your Rights under the CCPA/CPRA

Under the CCPA/CPRA, California residents have the following rights regarding their personal information:

  • Right to know. You have the right to request that we disclose the categories of personal information we collect, the sources from which we collect it, the business purposes for collecting or sharing it, and the categories of third parties with whom we share or sell it. This applies to the past 12 calendar months. 
  • Right to access. You may request a copy of the specific personal information we have collected about you over the past 12 months.
  • Right to delete. You can request that we delete any personal information we have collected about you, subject to certain exceptions (such as information retained to comply with legal obligations).
  • Right to correct. You can request that we correct any inaccurate personal information we hold about you.
  • Right to opt-out of sale or sharing. You can opt out of the sale or sharing of your personal information for advertising purposes. To exercise this right, please use the “Do Not Sell or Share My Personal Information” link on our website.
  • Right to limit our use of sensitive personal information. If applicable, you can limit how we use your sensitive personal information. We provide additional security for information categorized as sensitive personal information. 
  • Right to non-discrimination. We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge you a different price, or provide a different level of service if you exercise these rights.


  1. Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information about you as a California consumer:

  • Identifiers, including your name, email address, postal address, phone number, and unique device identifiers.
  • Commercial information such as the products purchased, purchase history, and payment information.
  • Internet or network activity like your browsing history, interaction with our website, and device information (IP address, browser type, etc.).
  • Geolocation information, including your location information based on your device’s IP address.
  • Sensitive personal information, including your payment method information, transaction information, and billing address. 
  • Payment information, including credit/debit card details, billing address, and payment method.
  • Inferences like preferences, interests, and behavior based on interactions with our website.

We have collected personal information directly from you (e.g., when you make a purchase), from your interactions with our website (e.g., via cookies and tracking technologies), and from third-party service providers such as our third-party payment processor.


  1. Our Business Purposes for Collecting Personal Information

We collect and use your personal information for the following business and commercial purposes:

  • To process transactions, deliver orders, and provide customer support.
  • To improve, personalize, and maintain our website and services.
  • To communicate with you regarding orders, products, and promotional offers.
  • For marketing and advertising purposes, including displaying relevant ads.
  • To detect and prevent fraud, protect the security of our website, and comply with legal obligations.
  • To perform analytics and improve user experience on our website.


  1. Sharing and Selling of Personal Information

In the past 12 months, we have disclosed certain categories of personal information for business purposes to third parties, including service providers and marketing partners. We “do not sell” your personal information for monetary gain. However, some sharing for interest-based advertising may be considered a "sale" under the CCPA/CPRA definitions.

The categories of third parties with whom we have shared your personal information include (i) third-party service providers, (ii) advertising and analytics providers, and (iii) other users through your content.


  1. Opt-Out of Sale or Sharing of Personal Information

We do not sell your personal information in exchange for money. However, we may share information with advertising partners for interest-based advertising, which may be considered a "sale" under CCPA/CPRA. You can opt out of this kind of data sharing by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website.


17. Changes To This Policy

We may update this Policy from time to time to reflect changes in our practices, services, or legal requirements. If we make material changes, we will notify you by (i) posting the updated Policy on our website with the "Last Updated" date at the top of the page; and (ii) Sending you an email.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our services after any changes take effect constitutes your acknowledgment and acceptance of the revised Policy.


18. Contacting Us

Concerning the handling of your information with respect to our website and services, we, Kazi Yetu, are responsible for it. If you have any questions, inquiries, complaints, feedback, or queries regarding how we handle your information, please use the contact us or use the company information below: 


Kazi Yetu, LLC

8, The Green, Suite B, 

Dover DE 19901,

US

ashley@kazi-yetu.com 

hello@kazi-yetu.com